We are committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, store, and safeguard your data when you use our lottery services.
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Welcome to jackpotozland.com. We operate lottery services across Australia and are committed to protecting your personal information in accordance with the Australian Privacy Principles and applicable state and federal privacy legislation.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our lottery services, whether through our website, retail locations, or other channels. By using our services, you consent to the data practices described in this policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer using the contact details provided at the end of this document.
We collect various types of personal information to provide and improve our lottery services, ensure regulatory compliance, and protect both you and our business.
When you participate in our lottery services, we collect:
Australian law requires that all lottery participants be 18 years or older. We collect and verify:
Age verification data is stored securely and used solely for compliance purposes.
For ticket purchases and prize payments, we collect:
Payment information is processed through secure, PCI-DSS compliant payment processors. We do not store full credit card details on our servers.
If you create an account with us, we collect:
To provide localized lottery services and help you find retail locations, we may collect:
You can disable location services at any time through your device settings.
When you visit our website, we automatically collect:
This data is collected through cookies and similar technologies. For more information, see our Cookie Policy.
We use your personal information for the following purposes:
To process ticket purchases, verify eligibility, conduct draws, process prize claims, and deliver purchased lottery services.
To verify that all participants are 18 years or older as required by Australian law and to maintain compliance with lottery regulations.
To securely process payments for lottery tickets and disburse prize winnings to verified winners.
To create and manage your player account, maintain purchase history, store preferences, and implement responsible gaming limits.
To send you promotional materials, jackpot updates, and lottery news (only with your consent). You can opt out at any time.
To provide state-specific lottery games, apply relevant rules and regulations, and help you locate nearby retail outlets.
To detect and prevent fraudulent activity, protect against unauthorized access, and maintain the integrity of our lottery services.
To analyze website usage, understand user behavior, improve our services, and enhance the overall user experience.
To comply with legal requirements, respond to lawful requests from authorities, and fulfill regulatory reporting obligations.
We do not sell your personal information. However, we may share your data with trusted third parties in the following circumstances:
We share payment information with secure, PCI-DSS compliant payment processors to facilitate ticket purchases and prize disbursements. These processors are contractually obligated to protect your financial data and use it only for payment processing purposes.
We share necessary information with official lottery operators to validate tickets, conduct draws, and process prize claims. These partners are bound by strict confidentiality agreements and regulatory requirements.
Australian lottery regulations require us to share certain player data with state and federal regulatory authorities, including:
We use analytics tools to understand website usage and improve user experience. These providers may collect anonymous usage data through cookies and similar technologies. For more details, see our Cookie Policy.
When you purchase tickets at authorized retail locations, those retailers collect and process your information according to their own privacy practices while following our data protection standards.
We may disclose your information if required by law, court order, or government request, or to protect our legal rights, prevent fraud, or ensure the safety and security of our services and users.
All third parties we work with are carefully vetted and contractually required to maintain appropriate security measures and use your data only for specified purposes. We do not control third-party privacy practices and recommend reviewing their policies.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
Access to personal information is restricted to authorized personnel only, with role-based access controls and multi-factor authentication for sensitive systems.
Our servers are hosted in secure, certified data centers with physical security measures, regular backups, and disaster recovery protocols.
We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
All staff members receive regular training on data protection, privacy practices, and security protocols to ensure responsible handling of personal information.
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, and take immediate steps to mitigate the impact.
While we implement strong security measures, you also play a role in protecting your information. Keep your password secure, do not share account credentials, log out after using shared devices, and report suspicious activity immediately.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retained for the duration of your account plus 7 years after account closure for regulatory compliance and audit purposes.
Kept for 7 years from the transaction date as required by Australian tax and lottery regulations.
Maintained for the duration of your account plus 2 years to demonstrate compliance with age restriction laws.
Stored permanently for major prizes as required by lottery regulations and for historical record-keeping.
Retained until you opt out of marketing communications, after which it is deleted within 30 days.
Anonymized and aggregated data retained for 26 months for website improvement and trend analysis.
When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. Some data may be retained in anonymized form for statistical and analytical purposes.
If your data is subject to a legal hold, investigation, or litigation, we will retain it beyond standard retention periods until the matter is resolved.
Under Australian privacy law, you have specific rights regarding your personal information. We are committed to honoring these rights.
You can request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days.
If you believe your personal information is inaccurate, incomplete, or out of date, you can request corrections. We will update your information promptly upon verification.
You can request deletion of your personal information, subject to legal retention requirements. Some data must be retained for regulatory compliance even after account closure.
You can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting our Privacy Officer. You will continue to receive essential service-related communications.
You can request a copy of your data in a structured, commonly used format for transfer to another service provider where technically feasible.
If you are not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, contact our Privacy Officer at privacy@jackpotozland.com. We may require identity verification before processing your request to protect your information from unauthorized access.
We will respond to your request within 30 days. If we need additional time, we will inform you of the reason and extension period.
Australian law strictly prohibits anyone under 18 from participating in lottery games. We take age verification seriously and implement rigorous processes to prevent underage access.
All players must verify they are 18 years or older before participating in lottery services:
We collect and store the following age verification data:
Age verification data is retained for the duration of your account plus 2 years to demonstrate compliance with legal requirements.
We maintain a zero-tolerance policy for underage gaming and work closely with parents, guardians, and regulatory authorities to prevent minor access to lottery services. If we discover a minor has accessed our services, we immediately close their account, void any transactions, and take corrective action.
If you believe a minor has accessed our services using false information, please contact us immediately at privacy@jackpotozland.com. We will investigate and take appropriate action.
Australian lottery regulations require disclosure of certain winner information for prizes above specific thresholds. This section explains how winner data is collected, used, and disclosed.
When you win a lottery prize, we collect additional information to verify your identity, process your claim, and comply with regulatory requirements:
Australian lottery regulations require us to disclose winner information to regulatory authorities for prizes exceeding certain amounts. This includes:
For major prizes (typically over AU$1,000,000), we may publicly announce winner information with your consent, including your name, approximate location, and prize amount. This helps maintain lottery integrity and public confidence in our draws.
You may have the option to decline public disclosure, subject to regulatory requirements. Please discuss this with our Winner Services team when claiming your prize.
Winner information is retained permanently for major prizes and for 7 years for smaller prizes to comply with tax, audit, and regulatory requirements. This data is stored securely with restricted access.
As a licensed lottery operator in Australia, we must comply with state and federal regulations that require sharing player data with regulatory authorities.
We share personal information with government and regulatory bodies as required by law, including:
To demonstrate compliance with age restrictions and player eligibility requirements.
Details of ticket purchases, prize claims, and financial transactions for audit purposes.
Comprehensive winner data for regulatory transparency and prize verification.
Self-exclusion requests, spending limits, and problem gambling interventions.
Information about potential fraud, money laundering, or other illegal activities.
We undergo regular audits by regulatory authorities to ensure compliance with privacy, security, and operational requirements. These audits may involve review of player data, transaction records, and internal processes. Audit findings are reported to relevant regulatory bodies as required.
We comply with all applicable Australian privacy laws, including the Privacy Act 1988, Australian Privacy Principles, and state-specific lottery regulations. We regularly review our privacy practices to ensure ongoing compliance with evolving legal requirements.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email or prominent website notice.
Check this page regularly for updates
Continued use implies acceptance of changes
Last updated: January 8, 2025
Our Privacy Officer is here to help answer your questions and address your concerns about data protection.
