Get in Touch with Our Team

We strive to respond to all inquiries within 24-48 hours during business days. Phone inquiries during business hours typically receive immediate assistance. For urgent matters related to responsible gaming support, please call our dedicated helpline at 1800 858 858.

To help us assist you effectively, please include:

• Your full name and contact details
• A clear subject line describing your inquiry
• Specific lottery game if your question relates to a particular draw
• Detailed description of your question or concern
• Any relevant ticket numbers or purchase dates if applicable

While we don't have a public office for walk-in visits, we have authorized retail locations across Australia where you can purchase lottery tickets and receive in-person assistance. Visit our Locations page to find the nearest retail outlet to you.

Our main customer service line operates Monday to Friday, 9am to 5pm AEST. For after-hours inquiries, you can email us at info@jackpotozland.com and we'll respond during the next business day. If you need immediate assistance with responsible gaming concerns, the National Gambling Helpline (1800 858 858) is available 24/7.

We welcome your feedback! You can share your suggestions, compliments, or concerns by using our contact form above and selecting "Feedback or Suggestions" as the subject. Alternatively, you can email us directly at info@jackpotozland.com. Your input helps us improve our services and better serve the Australian lottery community.

Yes, we take data security seriously. All information you provide through our contact forms, emails, or phone calls is handled in accordance with Australian privacy laws. We use secure systems to protect your personal data and only use your information to respond to your inquiry and improve our services. For more details, please review our Privacy Policy.